• I received an email from Granite. What is it?

  Granite is a system used by your organisation for purposes such as risk management and information security management. Granite sends emails when there is an action for you to take in the system or when a login-related action is required. Common Granite emails: Registration and password reset emails: These contain a link to activate your user account or reset your password. In some Granite environments, users log in through their organisation's own external login method (SSO/Windows aFew readers

• The link in a notification email I received does not work. What should I do?

  If clicking the link in a notification email does nothing, redirects you to the Granite home page, or results in an error message, try the following: Copy the link address from the email and paste it directly into your browser's address bar (do not click it). Make sure the entire address is included as a single URL, with no line breaks, extra spaces, or trailing punctuation. If your email client shortens the link (using "..."), use the "Copy Link Address" function to obtain the full URL.Few readers

• I'm not sure whether a message I received is a legitimate Granite email or a phishing/scam message. What should I do?

  In short: If you have any doubts about the authenticity of a message, do not click any links or open any attachments until you have verified that the message is genuine. Granite never sends emails asking users to reply with personal information, form data, passwords, or login credentials. Links included in Granite's automated emails always point directly to your organization's own HTTPS-secured Granite environment, not to unrelated external websites. **Practical steps to verify the message:Few readers

• Why does clicking a link in a notification email take me to the Granite home page?

  The most common reasons for being redirected to the home page are that you do not have permission to access the target asset, the form has been moved to a different asset, or you are opening the link in the wrong environment or login path. A broken or expired link may also redirect you to the default page. Try the following: 1) Verify that you are using the correct environment and login method Open your organization's Granite URL and select the correct login method (for example, yourFew readers

• I no longer want to receive Granite notification emails or deadline reminders. Can you disable them for me?

  Granite messages (individual notifications, deadline reminders, and weekly summaries) are sent when a user is assigned as the Responsible Person, Handler, or Owner of a form, or when reminders have been scheduled for a training course. These messages will stop once the underlying trigger is removed. What you can do immediately Remove or change the responsible person on the form: Open the form using the link provided in the email. Update the Responsible Person, *OwnerFew readers

• I received a notification email about a Granite tool, form, or unit that I am not responsible for. What should I do?

  This is usually caused by one of the following: You have been assigned as the handler or responsible person for the wrong form or action, you have been added as a notification recipient for the wrong asset or the asset or unit you are responsible for has a different name in Granite than you expect. Please follow these steps: Check the email to determine what it relates to: Which tool is mentioned in the message (for example, Security Observations or Information Security Risks). The uniqFew readers

• I received a deadline reminder email from Granite, but I don't know what I am supposed to do with the form.

  A deadline reminder email is sent when you have been assigned as the Handler or Responsible Person for a Granite form (or a control/task), and the form is still open (In Progress) or its due date has passed. Please do the following: 1a) Check the details in the reminder email: the form name/ID and the tool. Open the link in the email. If the link takes you to the home page and the form does not open, the form has most likely been moved to an object or area for which youFew readers

• Was an old-dated email with a link sent by you, and is it safe to open?

  Usually, messages like this are automatically sent training reminders from the system about incomplete trainings. The year shown in the message (e.g., 2025) refers to the training version information, not to an indication that the message is a phishing attempt. In these cases, the message has been sent by us and is safe. If you are unsure about the authenticity of an individual message, do not click the link; instead, contact Granite customer support. Based on log data, we can verify whethFew readers