I received a deadline reminder email from Granite, but I don't know what I am supposed to do with the form.

A deadline reminder email is sent when you have been assigned as the Handler or Responsible Person for a Granite form (or a control/task), and the form is still open (In Progress) or its due date has passed.

Please do the following:

1a) Check the details in the reminder email: the form name/ID and the tool. Open the link in the email.

• If the link takes you to the home page and the form does not open, the form has most likely been moved to an object or area for which you do not have access rights. Ask your organization's Granite admin user/contact person to grant you the necessary permissions or send you an updated link.

OR
1b) Locate the form in the correct tool:

• Open the tool referenced in the reminder email where the form should be located, and use the Filter function in the tool's reporting view. Search using the ID mentioned in the reminder email or another unique identifier for the form. Make sure you are in the correct tool referenced by the reminder (for example, Information Security Risks versus Risk Management) to find the correct form.

2) Update and complete the form:

• Fill in any missing information and empty fields (including any newly added mandatory fields), save the form, and set the Status to Completed (or archive it, if required by your organization's process).
• Verify that the save was successful by checking the status and the last modified timestamp, if necessary, from the form's change log. If information you previously entered is missing, update the form again and save it.

3) To stop the reminders:

• Once the Status is set to Completed or the form has been archived, reminders will usually stop automatically.
• If you are not the correct handler, ask your organization's Granite administrator to remove you from the list of handlers or assign a different responsible person.
• If necessary, you can also ask the admin user to extend the due date.

Can't find the form or access it?

• You may not have the necessary permissions, or the form may have been moved to another asset or location.
• The reminder may relate to a different tool module than you expected. Search for the form using the ID provided in the email and verify that you are looking in the correct tool.

Additional help: If you cannot find the form, cannot log in, or need changes to roles or task ownership, contact your organization's Granite admin user/contact person. They can update permissions, task ownership, and stop reminders sent to you as needed.

Updated on: 21/10/2026