How can I enable or re-enable two-factor authentication (2FA) in Granite?

If you can log in to Granite

1. Go to Profile / Account settings by clicking your username in the top-right corner → select “User account.”
2. From the left menu, click “Security.”
3. Open your authenticator app (e.g., Microsoft Authenticator, Google Authenticator).
4. Add an account and scan the QR code displayed in Granite.
5. Enter the 6-digit code generated by the authenticator app into Granite.

If you can’t log in (e.g., phone changed or code unavailable)

1. Contact Granite support or your organization’s main administrator and request a 2FA reset/removal for your account.
2. Once the reset is done, start logging in to Granite; a new QR code will appear on the screen.
3. Open the authenticator app on your new device, scan the QR code, and enter the 6-digit code to confirm pairing.
4. Complete the login and verify that 2FA is working.

Tips and troubleshooting

• In many organizations, 2FA is mandatory; in this case, only support or an administrator can perform the reset.
• If the code is not accepted:
• • Ensure your phone’s time and time zone are set automatically (TOTP codes depend on accurate time).
• If the QR code doesn’t appear or activation fails:
• • Try another browser or a private/incognito window.
  • Disable content blockers if necessary.
• Never share QR codes or one-time authentication codes with anyone.
• If pairing fails or the account doesn’t appear in the authenticator app:
• • Remove any incorrect entry and scan the QR code again.
  • If needed, request another 2FA reset.

What information to include in a support request

• Your name
• Your username/email
• The Granite https:// website address you need to log in to
• A description of the issue (e.g., phone changed and you cannot access your 2FA codes)

Updated on: 26/06/2026