Articles on: Login

I don’t have an authenticator app on my phone. What should I do?

Two-factor authentication (2FA) in Granite can only be enabled using a compatible authenticator app. An authenticator app (such as Microsoft Authenticator or Google Authenticator) generates the changing six-digit code (2FA/MFA) required for logging in.

What to do

Install an authenticator app on your phone (for example, Microsoft Authenticator, Authy, or Google Authenticator) from your app store.
Go to the Granite login page and sign in with your username and password.
- If 2FA is enabled, a QR code will be displayed on the screen.
Open the authenticator app, add a new account (+), and scan the QR code.
- The app will start generating changing one-time codes.
Enter the six-digit code shown in the app to confirm your login.

Tips

Make sure your phone’s time is set to automatic—incorrect time may prevent the code from being accepted.

The code changes approximately every 30 seconds—always use the most recent code.

Security:

Do not share the QR code or one-time codes with anyone.

Support will never ask for them.

For other issues or questions related to installing or using the authenticator app, your organization’s IT support can assist if needed.

Updated on: 26/06/2026

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